Privacy Policy

ProHomie LLC (“ProHomie”, “we”, “us”, or “our”) builds and operates the ProHomie website, the ProHomie customer app, and the ProHomie Partner app for service professionals (together, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By creating an account, booking a service, or otherwise using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We collect information in the following ways:

• Account information. Name, email address, phone number, profile photo, and password (stored in hashed form) when you create an account.
• Booking & job information. Service category, job description, photos you upload, scheduled dates, and address details needed to complete a booking.
• Payment information. Payment method details are collected and processed by our third-party payment processors. We do not store full card numbers on our servers.
• Location information. With your permission, we collect precise or approximate location to match you with nearby pros, show live tracking, and calculate service areas.
• Communications. Messages exchanged through in-app chat between customers and pros, and messages you send to our support team.
• Device & usage data. IP address, device identifiers, app version, operating system, crash logs, and interaction data collected automatically through cookies and similar technologies.
• Verification data (Pros only). Government ID, proof of licensing or certification, and background-check results required to activate a professional account.

2. How we use your information

• Create and manage your account and bookings.
• Match customers with suitable, verified professionals.
• Process payments, payouts, and refunds.
• Send booking confirmations, status updates, and service-related notifications.
• Provide customer support and investigate disputes or complaints.
• Maintain the safety and security of the Services, including fraud prevention and identity verification.
• Improve our Services through analytics, and, where you have opted in, send you product updates and promotional communications.
• Comply with legal obligations and enforce our agreements.

3. Sharing your information

We share information only as necessary, including with:

• Pros and customers, to the extent needed to complete a booking (e.g. a customer's address is shared with the assigned pro).
• Payment processors and banking partners to process transactions and payouts.
• Service providers who help us operate the Services, such as cloud hosting, analytics, and background-check vendors, bound by confidentiality obligations.
• Law enforcement or regulators where required by law, to protect our rights, or to ensure user safety.
• Successors in the event of a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal information to third parties.

4. Data retention

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time, subject to records we are legally required to keep.

5. Your choices & rights

• Access, correct, or update your account information in-app.
• Request a copy of your data or deletion of your account by contacting us.
• Control location and notification permissions through your device settings.
• Opt out of marketing emails using the unsubscribe link.

Depending on where you live, you may have additional rights under applicable data protection laws, including the right to object to or restrict certain processing.

6. Data security

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and regular security reviews — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email, and the “Last updated” date above will reflect the latest revision.

9. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

ProHomie LLC
City Frisco, State Texas, Zipcode 75035, USA
Email: [email protected]